We treat customer feedback the way a bank treats a ledger: every public review is tied to a real job record, an independent platform, or a documented complaint trail. This page shows you where our reviews live, how they're collected, how we respond, and what to do if you ever feel we got it wrong.
Each platform below is a third party with its own moderation, its own rules, and its own audit trail. We can't delete a review, edit a star rating, or hide a complaint. That's the point.
"Showed up at level 3 of the Aventura Mall garage, swapped my tire in the painted pull-through, sent the receipt before I even got to Nordstrom. Receipt matched the call quote to the cent." — Recent verified Google review
"My AC was blowing 96-degree air at the Turnberry lot. Two-hour recharge and the vents were at 41 on vent test. That's the first time anyone's shown me the temp before and after." — Yelp review, Aventura corridor
"Filed a complaint about a Sunday-morning plug patch that held for two days. The owner called within the day, refunded the difference, and re-did the plug in my driveway the next morning." — BBB complaint summary, closed
Every interaction leaves a trail. The trail is what makes a five-star rating actually mean something — and what makes a complaint something we can fix instead of argue with.
Technician logs parking level, vehicle position, tire condition photos, vent temp readings for A/C, and line-item pricing at the vehicle. Time-stamped.
Before payment, you see the quote we gave on the phone and the receipt we generate on-site. They match to the cent, or we don't run the card.
A short text or email asking whether the tire held, the A/C stayed cold, and whether anything was off. We do not script a review prompt.
For A/C work, we send a vent-temp self-test reminder at 30 and 90 days. Tires get a tread-depth reminder. Both are optional to act on.
Any complaint enters a written log. Outcome is dated, named, and attached to the original job record. We publish totals quarterly on this site.
If a review describes a service outcome we caused, we say so — out loud, on the same platform, with a dated response. If you want to take it further, the dispute window below is the same one we use internally.
You don't need to go through a platform to escalate. Send the job number on your receipt to [email protected] or call us directly. The dispute window starts the day of service and closes 14 calendar days later. After 72 business hours with no resolution, the $20-back guarantee from our pricing policy triggers automatically — you don't have to ask for it.
We publish this table quarterly. If a row says "fix in progress," it's because we missed a target and we're naming it. The next quarter's table will show whether we closed it.
| Metric | Target | Q3 actual | Source | Status |
|---|---|---|---|---|
| Average rating across platforms | ≥ 4.5 / 5 | 4.8 / 5 | Google · Yelp · BBB | On target |
| Review response time, public | ≤ 72 hrs | 9 hrs median | Platform logs | On target |
| Dispute window SLA hit rate | ≥ 95% | 97.4% | Internal CRM | On target |
| $20-back guarantees paid | ≤ 1.5% of jobs | 1.1% of jobs | Internal CRM | On target |
| Receipt-to-quote match rate | 100% | 100% | Stripe ledger | On target |
| A/C vent temp, post-recharge (Summer Refresh) | ≤ 45°F at vent | 41°F median | Job-record logs | On target |
| Same-day on-time arrival rate | ≥ 90% | 86.2% | GPS + CRM | Fix in progress |
| Repeat-customer rate (last 90 days) | ≥ 25% | 31.4% | Internal CRM | Above target |
If you've read this far and still aren't sure, that's fair. Call us. We'll quote the job over the phone, send a technician to your parking level, and let the receipt do the rest of the talking.