A real working log of every factual correction we've made to this site — what was wrong, where it appeared, and exactly how we fixed it. We don't hide corrections. We post them, date them, and explain them. Below the log you'll find the editorial standards our content team follows before anything is published, and a direct line to report an error you spot.
Every page on this site — from a scenario guide to a price snapshot — goes through the same six-stage editorial pipeline. Here's exactly what that pipeline looks like, in plain language.
Every factual claim is written after we identify a source. For service-area pages that's the Aventura Mall parking authority, county GIS data, and our own dispatch logs. For AC technical content that's EPA Section 608/609 rule language and manufacturer recovery procedures. No source, no claim.
A first reviewer checks the draft against the source. A second reviewer — separate from the first — re-checks the draft against the source. Disagreements block publication until resolved. We never ask a single person to verify their own work.
After the facts are locked, we rewrite for a driver parked on Level 3 of the Aventura Mall garage with a 4-year-old asking what's happening. No jargon, no inflated claims, no scare copy. If a sentence requires a law degree, we rewrite it.
Every AC page carries a visible EPA 608/609 callout. Every tire page references the specific plug/swap policy that applies. We tag scope in the interface so you can see at a glance whether a claim applies to tires, A/C, or both — never both-by-default.
Every published page is re-checked at most 90 days later. If a price changes, a policy changes, or a piece of municipal data changes, we update the page and — if the prior claim was materially different — log a correction here on this page.
When we get something wrong, the entry appears here, dated, with the page it was on, what was wrong, and how we fixed it. We never silently edit-and-pray. The log is the log. If you spot a problem we haven't caught, the report channel below is read by a human, not a bot.
This is the full running list. Entries marked review are in active investigation. Entries marked fixed have been corrected on the live page and are noted with the date of the change. We retain the original claim in this log for transparency — the corrected version lives on the page itself.
Our A/C services page originally stated that mobile R-1234yf recovery required the technician to vent the refrigerant "into a recovery tank on the truck" — it does not. R-1234yf requires an SAE J2843-certified recovery/recycling/recharging unit. We corrected the description to specify the unit type and the EPA 608/609 technician certification that authorises the procedure.
Verified against: EPA Section 608.7 technician certification rules; SAE J2843 standard reference.Our pricing page listed a flat $10 plug surcharge as applying to "all puncture repairs on the shoulder" — that's wrong. A shoulder puncture is a sidewall-puncture, and sidewall punctures cannot be safely repaired by plug or patch per the U.S. Tire Manufacturers Association (USTMA) repair guidelines. We rewrote the policy to specify tread-only plug repairs for the $10 surcharge, with a link to our sidewall-puncture scenario page for the alternative.
Verified against: USTMA "Pneumatic Tire Damage, Repair and Replacement" industry guidance, current edition.The Aventura Mall service-area page originally referenced the mall as having "five parking levels" — Aventura Mall's NE 199th Street garage has six numbered levels open to the public, plus a rooftop deck. We updated the page to "six numbered levels plus rooftop" and added the security desk call extension to the parking-lot-flat scenario guide.
Verified against: Aventura Mall parking authority published directory, 2024 directory revision.Our business info page displayed our weekend open hours as "5AM–12AM" but the dispatch board had Saturday open listed as 6AM. We had been quoting a Sunday-only opening time on Saturdays. We corrected the page to match dispatch at the time: Saturdays 6AM–12AM, Sundays 5AM–12AM, weekdays 5PM–12AM. (Hours have since changed — see current hours on business info.)
Verified against: internal dispatch log Q4 2024, week-by-week extract.Currently under review: a customer report that our published Summer Refresh A/C recharge price was shown on the booking page as $89.99 but quoted on the phone as $99.99. We're auditing the live booking token injection against the canonical pricing list. Until the audit completes, the booking page shows the lower figure and the phone team is quoting the higher figure — which is the opposite of a customer-friendly outcome. A resolution will be posted here within 7 business days.
Audit in progress — see the pricing page for the canonical reference list.Not every error is the same. The action we take depends on the kind of error it is. We use the same four categories that most professional newsrooms do.
A factual error that was inaccurate when published. The original claim is identified, the corrected claim replaces it, and the change is dated and logged. This is the most common form of correction on this site.
A claim that was technically accurate but easily misread. We add language to the page that explicitly addresses the misreading. We do not "correct" a clarification — we expand the explanation and note that we have done so.
A claim that was correct when published but is no longer correct because the underlying fact changed. We post an update with the date of the change. The original claim is preserved for the historical record on the page where it appeared.
A claim that we cannot stand behind even after investigation. The original claim is removed, an editor's note is placed at the top of the page, and the retraction is logged here. Retractions are rare; we have not had one in the current site.
When a reader writes in about a possible error, here is the four-step path the report follows. Most reports reach a written resolution within 5 business days.
Within one business day we reply to confirm the report was received, identify the page and claim, and assign a tracking ID. No automated autoreply — a real person reads the message.
We pull the source, the prior version of the page, and any customer-side evidence. For technical claims (EPA, R-1234yf, plug policy) we consult the original regulatory document — never a summary of it.
One of four outcomes: confirmed error (correct), no error (explain to the reporter), clarification needed (rewrite for clarity), or no consensus (escalate to a third reviewer). Each outcome is documented.
The page is updated with the corrected claim, an editor's note if the change is material, and an entry is added to this log. The reporter receives a follow-up with the resolution and the URL of the corrected page.
We'd rather know about an error today than a year from now. The fastest way to reach our editorial team is by phone during operating hours, or by message at any time. We answer every report we receive — no contact goes unanswered, even if the report turns out to be a non-issue.
(786) 892-8110
Editorial line · weekdays 5PM–7AM, weekends 24 hours
[email protected]
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